- Building a livable, smart city with synchronized, unified technical infrastructure, and providing safe technical infrastructure services for citizens, businesses and investors.
- Building an information system that manages the entire urban planning and technical infrastructure database of a city (demonstrated for Ha Long city). It is an effective tool to:
- Support managers in managing urban technical infrastructure in a synchronized, unified way.
- Support businesses in optimizing the management, operation and maintenance of urban technical infrastructure works.
- Make it easy for citizens to access and use urban technical infrastructure services, and to take part in monitoring and managing them.
- Improve the use of IT in state management of urban technical infrastructure, creating a smooth electronic working environment among state agencies, management enterprises and citizens on the way to e-government and the smart city.
- Improve service quality and reduce citizen complaints, since the system helps detect and handle everyday problems quickly and directly.
- Improve the efficiency and lifespan of technical infrastructure works through stricter management of operation and maintenance.
Target users
- State management agencies (People’s Committee, Department of Urban Management, Department of Natural Resources and Environment): support strategic decisions on urban planning and technical infrastructure across the province or city.
- Enterprises that manage, operate and maintain urban technical infrastructure works.
- Citizens and businesses: look up urban planning information and report infrastructure incidents online to managers and businesses, through the portal or smart device applications.